Refund & Return Policy

Effective Date: June 2, 2024

Welcome to MatchOutfits.store — your destination for high-quality, custom-embroidered couple apparel. We take pride in delivering exceptional craftsmanship and personalized service. This policy outlines your rights and our procedures concerning returns, refunds, exchanges, and cancellations.

1. Our Commitment to You

At MatchOutfits.store, customer satisfaction is at the core of what we do. While all of our products are made-to-order, we want every order to meet your expectations. If something goes wrong, we’re here to make it right — fairly and promptly.

2. Return Policy

Due to the customized nature of our products, returns are only accepted if there is a production defect, damage, or a fulfillment error on our part.

If you receive a defective, damaged, or incorrect item, please contact our support team at support@matchoutfits.store within 7 days of delivery.

3. Refund Policy

a. Eligibility for Refunds

• Time Frame: Refund requests must be submitted within 7 days of delivery.

• Condition: Items must be unused, in original packaging, and accompanied by photographic proof of the issue.

• Custom Orders: Non-defective customized items are not eligible for returns or refunds.

b. Refund Process

• Contact support with evidence as outlined below.

• Our team will verify the issue and approve the refund if applicable.

• Refunds will be issued to the original payment method.

• You will receive confirmation via email.

c. Processing Timeline

• Refunds are processed within 2 to 5 business days once approved.

• Bank or credit card processing may take an additional 3–7 business days to reflect the refund.

4. Damaged, Defective, or Missing Items

a. Damaged or Defective Orders

If your item arrives damaged:

• Inspect your package upon arrival.

• Take clear photos of the product, packaging, and shipping label.

• Email us at support@matchoutfits.store within 48 hours.

We will offer a replacement or full refund based on your preference.

b. Lost Shipments

If tracking shows your package was delivered but you didn’t receive it:

• Contact us immediately.

• We’ll coordinate with the carrier to investigate.

• If confirmed lost, we will resend your order or issue a refund.

5. Exchanges

Exchanges are offered only for defective, damaged, or incorrect items. We do not offer exchanges for sizing or preference-based issues on customized products.

Please contact support within 7 days of delivery to initiate an exchange.

6. Required Evidence for Returns or Replacements

To ensure fast and fair resolution, please include the following in your request:

Incomplete evidence may delay or disqualify your request.

7. Order Cancellation

Orders may be canceled or modified within 6 hours of purchase. After this window, production begins and changes are not possible.

• To cancel, email us at support@matchoutfits.store with your order number.

• A 1.5% cancellation fee may apply to cover processing costs.

• If you wish to switch to a different product, a full refund will be issued and a new order created.

8. Contact Us

For any return, refund, or order-related concerns:

📍 Office Address: 527 Armbrester Drive, Los Angeles, California 90067, United States
📧 Email: support@matchoutfits.store
📞 Phone: +1 (667) 457-4299
🕘 Customer Service Hours: Monday–Saturday | 9:00 AM – 6:00 PM (PT)
📬 Response Time: Within 12 business hours

9. Additional Information

a. Policy Updates

We reserve the right to update this policy at any time. Updates will be posted on this page with the revised date.

b. Legal Compliance

This policy complies with U.S. consumer protection regulations and Google Shopping policies. If any provision is deemed invalid, the remainder of the policy will remain enforceable.

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Thank you for shopping with MatchOutfits.store. We’re honored to be part of your style journey and committed to ensuring a smooth, trustworthy experience every step of the way.