Shipping Policy for MatchOutfits.store

Effective Date: June 2, 2024

Thank you for choosing MatchOutfits.store! We are dedicated to delivering beautifully embroidered couple apparel with care, quality, and efficiency. This Shipping Policy outlines our procedures for order handling, delivery timeframes, shipping fees, and more. Please review it to understand how we get your items from our hands to yours.

1. Order Processing Time

All orders are crafted and packaged with precision. To ensure product quality:

  • Processing Time: Orders are prepared within 3–5 business days (Monday–Saturday).

  • Orders placed on Sundays or public holidays will be processed the following business day.

  • Each item is carefully inspected before shipment to meet our quality standards.

2. Estimated Delivery Window

Once your order is processed, it will be dispatched via a trusted shipping provider.

  • Delivery Estimate: Most orders arrive within 7–10 business days from the shipment date.

  • Delivery days include Monday through Saturday.

  • Please note: Delivery times may vary due to external factors such as weather, high seasonal volume, or courier delays.

3. Shipping Rates

We strive for transparent and fair shipping costs:

  • Flat Rate Shipping: A standard fee of $9.99 applies to all orders, regardless of destination or quantity.

  • No hidden charges or order minimums — what you see at checkout is what you pay.

4. Delivery Carrier

To ensure safe and timely delivery, we partner with:

  • USPS (United States Postal Service) – known for dependable service and real-time tracking.

  • Delivery methods may vary depending on your location and package size.

5. Tracking Your Shipment

We keep you informed every step of the way:

  • Once your order is shipped, you’ll receive a confirmation email with a USPS tracking number.

  • You can track your package in real-time at https://www.usps.com.

6. Shipping Coverage

We currently ship to the contiguous United States, including:

  • All 48 mainland U.S. states and Washington D.C.
    Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Washington DC, Rhode Island.

  • Exclusions: At this time, we do not ship to Alaska, Hawaii, Puerto Rico, or APO/FPO military addresses.

7. Taxes and Duties

We strive to keep your shopping experience transparent and straightforward:

  • Sales Tax: Collected where required by law and calculated based on your shipping address at checkout.

  • No additional customs duties or import fees apply to domestic U.S. orders.

8. Delivery Issues & Address Corrections

Late or Missing Packages

If your order hasn’t arrived within the estimated delivery window:

  • Contact us at contact@matchoutfits.store with your order number.

  • We’ll investigate the issue with USPS and update you with a resolution.

Incorrect Shipping Information

  • Please ensure that your shipping details are accurate at checkout.

  • If you need to correct an address, contact us immediately — within 6 hours of placing your order.

  • Address changes after dispatch are not guaranteed, and rerouting fees may apply.

9. Contact Us

For any shipping-related questions or assistance, don’t hesitate to reach out:

📌 Office and Warehouse: 527 Armbrester Drive, Los Angeles, California 90067, United States

📞 Phone: +1 (667) 457 4299

📧 Email: support@matchoutfits.store
Mon-Sat | 9AM-6PM PT

Response Time: Our customer service team typically responds within 12 hours during business days