Frequently Asked Questions

Clear answers for shipping, payments, tracking, returns, and order support. If you still need help, email contact@matchoutfits.store.

Orders & Processing

What products do you ship?

We ship apparel suited for everyday wear and athleisure—including the activewear, loungewear, and pajama sets listed on matchoutfits.store.

Where do orders ship from?

All orders are picked, packed, and shipped from our U.S. warehouse at 849 East Victoria Street, Carson, CA 90746 United States.

How long does processing take before my order ships?

Our order processing window is 3–5 business days (Monday–Friday, 8:00 AM – 6:00 PM PT, excluding U.S. federal holidays).

Can I cancel or edit my order after placing it?

You may request to cancel your order within 6 hours of placing it if it has not yet entered the processing stage. For address changes, please email us as soon as possible. After an order is processed, no changes can be guaranteed.

Shipping & Delivery

What are your delivery estimates?

Our total estimated delivery time is 10 to 15 business days. This includes our 3–5 business day processing time plus a 7–10 business day shipping time.

Which carriers do you use?

We ship with trusted carriers such as FedEx, UPS, and USPS. Our system selects the best carrier for your specific order and location.

Where do you ship?

We ship to the contiguous United States and Washington, D.C. only. We do not ship to P.O. Boxes, APO/FPO addresses, Alaska (AK), Hawaii (HI), or other U.S. territories.

How much is shipping?

We charge a flat $9.99 shipping rate per order. We are happy to offer free shipping on orders over $199.

How do I track my package?

You will receive a shipping confirmation email with a tracking number once your order leaves our warehouse. Please allow 24–48 hours for tracking information to become active.

Payments & Security

Which payment methods do you accept?

We accept credit and debit cards via Stripe (Visa, Mastercard, American Express, Discover) and PayPal.

Is checkout secure? Yes.

Our checkout is protected by SSL encryption, and payments are processed by Stripe and PayPal, which are both PCI DSS Level 1 compliant. We never store your full card numbers.

When am I charged?

For card payments via Stripe, we typically authorize the charge at checkout and capture the payment when your order ships. For PayPal, funds are generally captured at checkout.

Returns & Refunds

What is your return window?

We accept returns of eligible items within 30 days of the delivery date. Items must be unworn, unwashed, with original tags attached. For full details, please see our Refund & Returns Policy.

Who pays for return shipping?

For returns due to change-of-mind or sizing issues, the customer is responsible for return shipping. If we made an error (e.g., sent a damaged or incorrect item), we will cover the return shipping costs.

How long do refunds take?

After your return is received and inspected (typically 2–4 business days), refunds are issued to your original payment method within 3–5 business days.

Do you charge a restocking fee? No.

We do not charge any restocking fees for eligible returns.

Contact & Support

LATTKE LLC